1. What situation resulted in a flight delay?
2. Why according to Amy one of the passengers, Mr.Lang, began shrieking?
3. Why did the flight crew make a resolve to get back to Nelson?
4. What action did Amy take after Mr. Lang started demonstrating air rage?
5. Why did Amy feel relief when Mr. Lang changed his sitting assignment?
6. What measures did the security man finally take to keep the situation with Mr. Lang under control?
7. What prompted Jenny to get in touch with the Company Operations?
8. Why didnt the pilots announce MAY DAY?
9. Why did Amy establish cockpit communication during the ac descent stage?
10. How did Tower control give the pilots a hand upon landing?